Faqs
Referrals
Q: Do I need a referral from a psychologist, GP, other health professional or school?
A: No referral is necessary, however providing any reports from your child's allied health team or school will be helpful as we work together to develop the best program for your child. Best Behaved Kids values the importance of working in collaboration with your other service providers and professionals to help provide a consistent team approach.
Child's diagnosis
Q: Does my child need to have a diagnosed disability?
A: No. Sometimes parents simply need extra guidance and support regardless of whether your child has been diagnosed with a disability.
NDIS packages
Q: Can you work with my child's NDIS package?
A: Yes. Best Behaved Kids can work with clients who self manage their NDIS package or who are Plan Managed. We are a registered company with an ABN.
Our fees are fully aligned with NDIS recommended fee schedule. We work with self-managed NDIS clients, Plan Managed clients and with private clients.
Appointments
Q: Do I need to make an appointment?
A: Yes. You can make an appointment either by emailing us at info@bestbehavedkids.com.au or calling 0490 762 780
Q: Do you have 'mobile' appointments?
A: Yes. Best Behaved Kids is a mobile service. Our philosophy includes the belief that children learn best in the setting where the skill development and emotion coaching is required. This is why we will travel to your child's school, daycare, home or extra curricular setting. We also attend therapy sessions with your child's therapy team members who may request strategies to help engage your child and work with them if they are experiencing difficulty (eg: Speech, Occupational Therapist).
Parents and carers often find that they are involved in so many appointments and activities for their child that they appreciate the convenience of an initial appointment via video call, in their home or at a local coffee shop - and at a convenient time to suit them. We are based in Newcastle and service the Newcastle, Lake Macquarie, Central Coast, Port Stephens and Hunter regions. Please note that appointments do incur a fee for travel as per the current NDIS Price Guide.
Sessions
Q: Will you work with children on a one-to one basis (1:1) in my home setting?
A: Yes. At Best Behaved Kids we believe it is best to practice new skills in the environment they will be used. We are available to do 1:1 support with you and your child in your home. We also conduct Social-emotional learning, Behaviour Intervention and Emotion Regulation sessions at school, daycare, drama class, gymnastics, speech or occupational therapy appointments and the like.
Q: Will my child enjoy the sessions?
A: Seeing children truly engaged and learning new skills is important to us. Our programs are strengths based, fun, play filled and interactive. We incorporate art, drama, literature, science, games, music, movement and mindfulness. Children enjoy the sessions and are eager to attend. From our very first meeting, the feedback we receive from children and parents is always positive. Parents are keen to engage our services and report that their child feels comfortable, secure, engaged and at ease.
Support sessions can be ongoing or on a needs basis.
Age groups
Q: What ages do you cater for?
A: Our main age group is between 4 and 13 years. We understand that some older children may work well with the services we offer including anxiety support and social-emotional skills. We do have clients who are in their teens and we conduct social-emotional learning sessions with these children. We make our decision about older children on a case by case basis depending on recommendations from specialists, teachers, parents etc. If you have a teen who requires social skills support, please call us to see whether we can help.
How do I make a complaint?
Please contact us directly via this Complaints Form link, or email us at info@bestbehavedkids.com.au to let us know how you think we can improve our service.
Please note that at any time, you may take your complaint directly to the NDIS Quality & Safeguards Commission PH: 1800 035 544 or completing a Complaint Form online https://www.ndiscommission.gov.au/contact-us/makeacomplaint
More questions?
Your further questions are welcome. Please feel free to call or email us.
M: 0490 762 780
E: info@bestbehavedkids.com.au
